FAQ

Why are your prices so low?

We are factory direct! Everything is designed by us, and we manufacture everything to the highest standards. We buy all of our raw materials and fibers in bulk. They are of the highest quality in order to provide the best wigs in the world!!

 

What are your hours of operation?

Our hours of operation are M-F 9am-5pm CST. The best way to contact us is through this site or by email. You may also call us if you prefer. 

Do you ship on Saturdays?

No, we are closed on the weekends. If there is a "wig emergency" and you need something Expressed over the weekend, leave a note at checkout and or email us. We will try our best to get it out to you on Saturday for a Monday delivery (USA). You can also place a call for special delivery Mon-Fri 9am-5Pm CST 281-506-7180 and we will be happy to help you.

 

Do you combine shipping on International orders?

Remember all international orders over $99 USD, the shipping is FREE! We will try to combine wigs into one Flat Rate Envelope when possible. As a general rule, we do not combine wigs with detachable ponytails since the ponytails are bulky and act pretty much as a second wig. When we combine the wigs, we might remove one of the cardboard sides to create space. PLEASE NOTE: Our shopping cart system has no way to determine combined shipping, so please pay separate shipping for each item and leave a note to us that you want it combined. We will promptly refund the additional shipping charge(s) to you when we print out the label. If you want priority or express shipping extra charges will need to be paid at time of checkout since we use ground shipping on all orders.

 

How soon will it ship from the time order is placed?

We ship the same day if ordered by 12 noon Central Standard Time from Houston, TX.

What kind of fibers do you use in your wigs? Is it safe to heat style my wig?

We use a high temperature fiber that can be heated up to 180*F/82*C - the lowest setting on most hair tools. Our wigs have much thought and thorough testing put into each design and do not require a style overhaul like general cosplay wigs

We have introduced a new Korean fiber that we toured all over S. Korea to find. We bought it in huge bulk to keep the prices low. The first collections to implement it are Classic Straight Mix, Lady Amara and Sweetheart. The color mixes are limited to mostly natural tones and can be heated to a higher temperature of 428*F/220*C (Be sure to spot test it before applying to wig as some thermometers are not always accurate). PLEASE NOTE: Super bright colors and many pastel colors will not be available in this new fiber.

 

What is the difference between "blend" and "mix" in your wig descriptions?

In the real world, the words are interchangeable for the most part, but in the wig world a "blend" is when two colors are used in a design with each color still distinguishable from the other. A "mix" is when the two different fibers that are mixed together form a new color - i.e. Red & White = Pink.